Frequently Asked Questions

Before contacting us, see if we can save you time by reviewing our most frequently asked questions below.

Wellness Lunch FAQs

Bulk Buy FAQs

Build Your Own FAQs

Wellness Lunch FAQs

Can I order on the day of the delivery?

No. Wellness Lunch meals must be ordered by 12 noon for next day delivery. If your order is placed on a weekend or bank holiday, it will be delivered within two working days.

Can I choose from other menus as part of my lunch order?

Items from other menus cannot be ordered as Wellness Lunch prices or offers, but you can add other menu items to your order if being delivered to the same address. A minimum order still applies.

How soon can I get my Wellness Lunch meals?

Orders must be completed by 12 noon for next day delivery. If your order is placed on a weekend or bank holiday, it will be delivered within two working days.

Where do you deliver to?

We deliver to all mainland UK.

What time will my Wellness Lunch order arrive?

Orders must be completed by 12 noon, will be sent by ‘next working day delivery’ courier.

Is there a minimum order quantity?

Yes. £30 minimum order quantity.

How much is the delivery service?

There are 2 delivery prices. There is a £4 delivery charge for any order with a postcode starting in PR (Preston, Lancashire). Deliveries to all other postcodes within the UK mainland will occur a delivery charge of £10.

Are there discounts for large order quantities?

Yes. Orders above a certain value, see our offers page for more details. Any discount will be automatically deducted in the basket (this applies to Bulk Buys and Wellness Lunch meals combined).

Which days do you deliver on?

Wellness Lunch orders are delivered between Monday and Friday only. Ordereds placed on a Friday, Saturday or Sunday will be sent out on a Monday for delivery for a Tuesday.

Can I change my order?

Yes, as long as it is before 10am the day before delivery. Give us a call.

Can I cancel my order?

You can cancel your order if you contact us on a working day at least 24 hours before delivery is due.

What if my workplace has a reception?

Your food will be delivered to the main reception area of your chosen work place by 12 noon.

How is my food delivered?

Your meals are delivered in a refrigerated box by a courier, or by the The Wellness Kitchen ourselves.

How do I store the meals?

The delivery box you receive will regulate the food at a chill temperature during transit.  Once you receive the meals you will need to refrigerate them for up to 3 days, until consumption.

What if I don’t eat my meals on the day of delivery?

Don’t worry, all meals have 3 days shelf life including the day of delivery.  Just refrigerate your meals until consumption.

Can I freeze the meals?

Wellness Lunch meals are not freezable, due to the packaging. All meals are in compostable packaging that does not have the ability to freeze.

Are the meals eaten hot or cold?

Both. Some meals are best eaten hot others are cold dishes. We want you to have a variety of meals to choose from.

How do we know what meals are to be eaten hot or cold?

Each meal has information on the website that tells you if it is best to be eaten hot or cold.

How do we heat the hot meals and how long for?

All meals are microwavable. Meals will take approximately 3 – 4 minutes to heat. Stop half way through the heating process and stir each meal before continuing to heat through. Please make sure all meals are piping hot before serving.

What if my deliver does not arrive on time?

Please contact us, as we have tracking on all deliveries.  We cannot take responsibility for incorrect delivery instructions.

Bulk Buy FAQs

How long do the meals stay fresh for?

All meals have a 3 day shelf life and must be refrigerated as soon as possible after delivery.

What should I do if I cannot eat my meals within 3 days?

All meals can be frozen for up to 3 months from delivery date and defrosted, heated and eaten when required.

Can I heat my meals from frozen?

No. Please defrost your meals thoroughly before eating any meal that has been frozen.

Can I order meals for delivery any day of the week?

At present we can only deliver orders on Monday and Thursdays (Monday delivery to be ordered no later than 12 noon on Saturday and Thursday delivery no later than Tuesday at 12 noon).

Is there a minimum order quantity?

Yes. The minimum amount of meals in a bulk buy is 6.

Can I choose a combination of regular and large meals?

Yes.  You can mix and match meal options.

Do I get discount for larger orders?

Yes. Orders above a certain value, see our offers page for more details. Any discount will be automatically deducted in the basket (this applies to Bulk Buys and Wellness Lunch meals combined).

How much is delivery?

Delivery cost £4 if your postcode starts with PR (Preston, Lancashire) and £10 anywhere else within mainland UK.

Build Your Own FAQs

Is there a minimum order quantity?

The minimum order quantity is 6 meals per delivery.

Can I choose a mixture of meal sizes on my order?

At present we don’t have the functionality for orders to compromise both meal sizes.

Can I have two deliveries a week to avoid freezing?

Yes. We can deliver twice a week.  You will be charged for each delivery.

How much is each delivery?

Delivery in PR (Preston, Lancashire) postcodes are £4, anywhere else £10 per delivery.

Do you deliver any day of the week?

At present we deliver 'Build Your Own' twice a week, on Mondays and Thursdays.

What is the cut off point for ordering?

Monday deliveries must be ordered by the previous Saturday by 12 noon.  Thursday deliveries must be ordered by the previous  Tuesday by 12 noon. All orders placed after the cut off date and time will be rolled onto the next scheduled delivery.